Experience layer
Chatbots and Voice Agents
Let people ask for what they need in their own words, by typing or by speaking.
A conversation is the shortest path between a question and an answer, but only when the assistant knows something. A chatbot with no connection to the underlying system can recite a policy and nothing more. We connect assistants to the ERP, CRM, HR and student systems that hold the real answers, so the bot can tell a student their fee balance or an employee their leave status.
Voice agents follow the same rule. They are built for callers who would otherwise wait in a queue and for staff whose hands are busy, and they hand the call to a person whenever a person is the better answer.
Capabilities
What Chatbots and Voice Agents covers.
Conversational chatbots
Assistants for service, support and guided tasks on web and mobile.
Voice agents
Spoken interfaces for inbound calls and hands-free use.
Grounded answers
Responses drawn from your systems of record, with the source of each answer retained.
Multilingual conversation
Support for the languages your users speak, including English and Arabic.
Human handover
Clean escalation to an agent with the full conversation attached.
Conversation analytics
Reports on what people ask, where the assistant fails and what to fix first.
Why SyngyMAXIM
A partner that stays after launch.
A decade of the same job
More than ten years of building user-facing layers for Fortune 100 and regional clients, and relationships that outlast individual projects.
Matured processes
Progressive improvement plans and quality responsiveness built into how every engagement runs.
Global delivery
Development centres in Hyderabad, Pune and Dubai, with sales offices in Dallas, Dubai and Basel.
Certified quality
ISO 9001:2015 certified, with preferred vendor status with long-standing clients.
Tell us who your users are.
Describe the people who struggle with your systems today. We will come back with the experience we would build for them and the integrations it needs.